has never been easy as you can see in this YouTube video: The medieval help desk.
The common approach seems to be that we try to deal with the new technologies in our old ways. The virtual team in Grape made a similar experience over the past year while trying to adapt facilitation practice and processes into the virtual world. We were struggling to achieve the same results in virtual meetings while constantly new problems came up, when we finally realized that the problem was our mind set, that we were trying to use the book like a scroll.
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